![]() Go to the Dashboard, then select Factory Reset.Press the DTEN logo (in the upper left corner of the device to access the DTEN Mate menu. ![]() Method 1: The DTEN Mate Menu (Soft Reset) The button will change to gray as shown (Figure 2, far right).įigure 2. In the Auto-Updates section (Figure 2, right pane), if it is enabled (indicated by a green button ), click it to switch the Auto-updates feature off.Log in and go to Device Management | Settings (Figure 2, left pane).To disable the Automatic Update feature: (For Orbit account holders only). Automatically update OS/Firmware - Zoom Rooms Click the Automatically update OS/Firmware - Zoom Rooms, to switch it off (it will change to gray as shown in Figure 1).įigure 1.Log into your Zoom account and select Device Management | Device List | Account Settings (Figure 1, right pane).Once you do so, all of the Zoom settings will be restored, as they are saved in your Zoom account. Lastly, you will need to log in to Zoom again. A Factory Reset will restore your DTEN device(s) to their out-of-box settings, including time zone selection, network choices (Wi-Fi or Ethernet), pairing of the devices and sharpness level therefore, you will need to re-select the appropriate options for these settings. ![]() The very first thing you must do is disable the Auto-update feature in both in Zoom and in Orbit (if you have an account) in order to prevent the Zoom Firmware v.5.11.0 update from downloading again.Īfterwards, you must perform a Factory Reset on your DTEN device(s), especially if they are mission-critical for your daily operations and you cannot wait for the fix, which will be provided in the very near future. To restore the camera functionality of your DTEN Go device(s), please complete the following steps:įor DTEN GO Devices Affected By Zoom Firmware Update V.5.11.0. ![]() Recommendations for Camera Issue Resolution Note: This issue is currently not found on other Android devices. Zoom and DTEN engineers are investigating the root cause and working to provide a fix for this issue in the next DTEN GO firmware update. It has been determined that the new Zoom Room App version 5.11.0 update, released by Zoom on June 26, 2022, will render DTEN GO camera undetectable, and thereby cancel it’s functionality, making it inaccessible for use in any capacity. IMPORTANT! Please be advised and take immediate action (as recommended further below): ![]()
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